FQAs


HOW CAN I CONTACT YOU?

For all general enquiries please email info@tshalaswim.com and we will respond to you within 24 hours.

 

PRODUCT CARE

- Do not iron
- Do not leave in direct sunlight
- Hand wash & rinse in cold water
- Do not dry clean or wash in warm or hot water

SHIPPING

REGION

DELIVERY TIME

(business days)

SHIPPING PRICE

  (In AUD)

Australia Standard

 

Australia  Express

2-7

 

1-3

$7.50

 

$10

New Zealand Standard

 

New Zealand Express

5-10

 

1-3

$13

 

$25

UK & Europe Standard

 

Express DHL

6-10

 

2-4

$28

 

$46

North America  Standard

 

DHL Express

5-8

 

2-4

$23

 

$42

Asia Pacific Standard

 

DHL Express

8-10

 

1-4

$21

 

$40

Rest of world Standard

 

DHL Express

10-20

 

2-6

$33

 

$50

   For an exact estimated delivery will depend on your location. Be aware that deliveries to regional or rural areas may take longer than the stated estimated shipping times.

RETURN POLICY 

Returns are accepted within 14 days of receiving order for either an exchange or a store credit.

UNDER AUSTRALIA CONSUMER LAW WE DO NOT OFFER RETURNS OR EXCHANGES ON  BOTTOMS.

 

CONDITION OF RETURN

  • Full price items only
  • Must be unworn and unwashed
  • All Original tags attached
  • Hygiene strip Must be attached to product

 

SALE ITEMS ARE NON-RETURNABLE

  • Please note that customers are responsible for return shipping costs
  • We do not offer refunds for incorrect sizing or change of mind

EXCHANGES

  • Available for Australian customers
  • For items to the same value of your original purchase

 

INTERNATIONAL RETURNS

  • Return in exchange for a store credit
  • Store credit can be used to repurchase a new size or style and it expires in 6 months
  • We do not offer international exchanges
  • Customers are responsible for return shipping costs

 

FAULTY OR INCORRECT ITEAM

  • If you believe you have received a faulty or incorrect item please email us at info@tshalaswim.com prior to returning the item.

HOW DO I PAY?

Tshalaswim offers various payment options. We accept all major Credit/Debit cards, and we will have AfterPay and Paypal soon. More information can be found on our payments and sales page.